Why did I lose my audio?

If you are experience lost or intermittent audio, first confirm the presentation audio is not muted:

If the audio is not muted, you can take the following steps:

Check your computer's audio settings:

Ensure your computer's sound system is working correctly. Check the volume levels and make sure your system is not on mute.

Check your internet connection as this can also cause audio issues. Use https://speedtest.cpetoday.com to check that you have a stable and strong internet connection. If your internet is slow, try disconnecting other devices from the network or closing unnecessary applications.

Reconnect to the webinar:

If you're still experiencing issues, try leaving and rejoining the webinar. This can often resolve any temporary glitches.

Use a different device or browser:

If the issue persists, try joining the webinar from a different device or browser.

Please do not hesitate to reach out using the Support Chat if you need further help.